If the button does not appear for end users, there might be a configuration issue.Youcan try the [diagnostic tool](/peertube-plugin-livechat/documentation/installation/troubleshooting/) to get more information.
If the button is displayed but isnot working, check your Peertube logs.It could be because theremote service does not use standard scopes or attribute names.
For more information onthis feature, check the documentation for [channel's terms & conditions](/peertube-plugin-livechat/documentation/user/streamers/terms).