If the button does not appear for end users, there might be a configuration issue.You can try the [diagnostic tool](/peertube-plugin-livechat/documentation/installation/troubleshooting/) to get more information.
If the button is displayed but is not working, check your Peertube logs.It could be because the remote service does not use standard scopes or attribute names.
For more information on this feature, check the documentation for [channel's terms & conditions](/peertube-plugin-livechat/documentation/user/streamers/terms).